![]() Salesforce already relies on AWS as its primary public cloud provider, and now uses Amazon Connect as its preferred contact center technology. ![]() This deal is significant for several reasons on. Use Slack to: Communicate with your team and organize your. Deliver personal, dynamic, and natural experiences to your customers, all on the same platform as . Slack is available on any device, so you can find and access your team and your work, whether you’re at your desk or on the go. Salesforce has touted its Amazon Connect integration as providing contact center agents with a complete set of tools in their agent workspace to improve customer support delivery. Slack and Amazon recently announced a significant partnership where Slack will power its voice and video infrastructure with Amazon Chime. Easily develop and monitor auto-scaling applications on AWS Lambda, API Gateway, DynamoDB, etc., with the Serverless Framework and Serverless Monitoring. Amazon Connect is an omnichannel cloud contact center that provides superior customer service at a lower cost. With integrated cloud telephony via by Amazon Connect, Salesforce said the service will provide a more consistent phone support system for service providers.
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